顧客服務

把歡樂帶給賓客

Careers – Customer Service

The Customer Service Team is in charge of delivering guest happiness through planning for smooth flow of our guests from the carnival gates to the various areas, to manage the customer service centre at the venue to handle any guest enquiry and also promoting event programs through our designated hotlines.

網上申請表

如果您有興趣加入我們,請於此下載表格,請留意截止日期並電郵至jobs@tgec.asia遞交申請。

申請表格

 

Job Role:
Customer Service Assistant

客戶服務助理

Job Responsibilities

  • Your daily routine will vary depending on what the situation is; you could do anything from handling payments to taking part in customer promotions and events or customer refunds; customer related surveys; attending incoming calls from outside customers; assist with VIP’s or Media on site when required;
  • Resolving any day to day issues brought up by the customer and reporting to Management
  • Answering queries and offering information, positive interaction with the general public (as well as with colleagues) either face-to-face or over the phone.
  • You’ll be expected to keep up-to-date with all the latest promotions so you can explain it to customers who may be interested.
  • Provide an entertaining and enjoyable experience for guest visiting the Park.

負責工作因環境而異;電話查詢、推廣優惠、退票退款、意見調查和協助接待貴賓或媒體等,向客人提供最新優惠資訊,解答客人問題並向管理層報告,和同事間積極溝通。

Job Requirements

  • Good communication skills in both English and Cantonese
  • Self-motivated, well-organized and able to work independently
  • Willing to work on shifts in a competitive environment
  • 2-3 years of work experience in customer service industry

性格積極主動,能與遊客用良好的中英語溝通,能獨立工作,具有兩至三年的相關客戶服務經驗更佳,需要輪班工作。

Other details

Event Dates
Mid Dec 2017 – 25th Feb 2018

Work:
3-6 days a week including Saturdays, Sundays, public holidays and holiday eves

Event Open Hours
11 am – 11 pm

Hourly Rate
Attractive Hourly Rate/s

Location
Central Harbour Front

If you enjoy talking to people, interacting with people and are excited about being part of the Games team for the Carnival, then sign on. Fill out the attached Application Form at the end of the page.

Applicants not invited for interviews within 6 weeks may consider their applications unsuccessful. Information provided will be treated in strict confidence and be used for the purpose of selection only.