Ticketing

Ticket prices

Tickets can be purchased both online and at the door

HK$125 (includes HK$100 tokens) for adults

HK$90 (includes HK$70 tokens) for children aged 3-11 and people with disabilities

HK$35 (without token) entry for all

Free admission for children aged under 3, and seniors aged 65 or above

One token costs HK$10

Personal Information Collection Statement

Personal data collected upon the purchase or issue of Tickets may be used for the processing of requests or enquiries, enforcing the terms of the commercial dealings, sending administrative materials to you, our internal business and administrative purposes, research and statistical purposes or other directly related purpose, or for legal, safety or security purposes. Provision of personal data for the mandatory fields is necessary. If you do not provide such personal data, we may not be able to provide you with the products or services you requested. Personal data may be transferred to third parties involved in fulfilling the aforesaid purposes, or such other persons as required by law.

e-Token TERMS & CONDITIONS

  1. The purpose of this General Terms and Conditions (hereinafter GTC) is to define the general terms of the use of the e-Token Card (hereinafter card) issued by The Great European Carnival, (5F, Hollywood Commercial House, 3-5 Old Bailey Street, Central, Hong Kong, hereinafter TGEC) at The AIA Great European Carnival (hereinafter Carnival), organised and held by TGEC from 16 December 2016 to 12 February 2017, and the rights and obligations of the Carnival and the natural persons using the card (hereinafter visitor or card holder).

By acceptance of the card the card holder agrees to the provisions of this GTC, and accepts to be bound by these GTC.

Card is an electronic token wallet issued by the Carnival. E-Tokens shall be used in exchange for skill games, amusement rides and attractions located at the Carnival only, as unilaterally stipulated by the Carnival under this GTC.

The card is based on RFID technology.

The card may not be considered a bank card or a cash equivalent payment means.

The card may not be used for admission.

The balance remaining on the card cannot be withdrawn.

The card contains no information about the card holders.

The card is valid from acceptance and can be recharged at token boxes located at the Carnival.

  1. CARD REQUEST, HANDLING

The visitor can request a card personally upon arrival to the Carnival and at the token boxes located at the Carnival.

The cancellation or replacement of lost or damaged cards cannot be guaranteed.

As the name of the holder is not indicated on the card, the visitor is advised not to give the card to others, and to keep it in a safe place.

The Carnival takes no responsibility for damages caused by non-compliance with the abovementioned, loss or damage of the card or use by unauthorized persons.

  1. RECHARGING BALANCE

Recharging of the card can be made only at Carnival designated locations.

Each card has a balance in e-tokens. The minimum amount of recharging is 1 e-token. The maximum balance of the card and the maximum amount of a single recharge is 150 e-tokens. The card can be used in exchange for skill games, amusement rides and attractions located at the Carnival only, for any amount of e-tokens if the balance of the card allows. The balance of the card can be recharged at any time.

The balance can only be recharged in e-tokens. Recharging disputes can only be made at the recharging point immediately following the recharge. After leaving the recharging point, recharging disputes are no longer valid.

  1. PAYMENT BY CARD

Payment is made with the help of designated Carnival staff only.

Each designated carnival staff member has a card reader with a display clearly visible to the card holder at the time of transaction.

Payment process:

(i) each designated member of Carnival staff has a card reader assigned to each skill game, amusement ride or attraction of the Carnival with the amount of e-tokens required to exchange for that specific skill game, amusement ride or attraction;
(ii) the e-token amount is shown on the display of the reader, and if the visitor accepts the indicated amount, he/she personally or with the help of Carnival staff puts the card to the reader and the exchange takes place;
(iii) the balance of the card is decreased by the amount of e-tokens exchanged;
(iv) the display of the reader shows the new balance of e-tokens.

Cancellation of the exchange is not possible.

  1. CHECKING THE BALANCE

The balance of the e-token card is shown on the display of the card reader immediately after each exchange and a balance can be requested at the cashier box.

The Carnival’s record concerning the balance of the cards is final.

  1. REPLACEMENT OF THE CARD

If the card of the visitor is lost the e-tokens cannot be replaced.

If the card is damaged in a way it cannot be read by a card reader, it is possible to request a damaged e-token card balance transfer to a new card. The damaged card is presented with its serial number clearly visible and cancelled after the charge of the new card is completed. The Carnival reserves the right to refuse a card balance transfer.

A new card can be requested at the Customer Service counter.

  1. CANCELLATION OF THE CARD

The balance of a lost or stolen card cannot be transferred; only a damaged card  that’s balance can still be read can be transferred.

  1. WITHDRAWAL OF THE BALANCE

The non-used balance on a card cannot be withdrawn.

The request to combine the balance of two or more cards may be requested at designated Carnival locations. Such a request will require Carnival management approval and take time.