Careers - Customer Service

The Customer Service Team is in charge of delivering guest happiness through planning for smooth flow of our guests from the carnival gates to the various areas, to manage the customer service centre at the venue to handle any guest enquiry and also promoting event programs through our designated hotlines.

To apply, please complete the online application form below or if you have any queries, mail us at jobs@tgec.asia , call (852) 27994656 or Whatsapp us.


Job Role: Customer Service Assistant

Job Responsibilities

  • Your daily routine will vary depending on what the situation is; you could do anything from handling payments to taking part in customer promotions and events or customer refunds; customer related surveys; attending incoming calls from outside customers; assist with VIP’s or Media on site when required
  • Resolving any day to day issues brought up by the customer and reporting to Management
  • Answering queries and offering information, positive interaction with the general public (as well as with colleagues) either face-to-face or over the phone
  • You’ll be expected to keep up-to-date with all the latest promotions so you can explain it to customers who may be interested
  • Provide an entertaining and enjoyable experience for guest visiting the Park

Job Requirements

  • Good communication skills in both English and Cantonese
  • Self-motivated, well-organized and able to work independently
  • Willing to work on shifts in a competitive environment
  • 2-3 years of work experience in customer service industry

Event Dates: 12 Dec 2019 – 16 Feb 2020
Work Dates: 4-6 days a week including Saturdays, Sundays, Public Holidays and Holiday Eves
Event Open Hours: 11 am – 11 pm
Hourly Rate: Attractive Hourly Rates
Location: Central Harbourfront

Exciting opportunity for the right candidates, possibility for promotion for those who prove themselves on the job! Good performance will be recognised with a possibility of working with us on future projects.

Applicants not invited for interviews within 6 weeks (from 10th November, 2019) may consider their applications unsuccessful. Information provided will be treated in strict confidence and be used for the purpose of selection only.

To apply, please complete the online application form below or if you have any queries, mail us at jobs@tgec.asia or call (852) 27994656


TGEC Ltd adheres to the Personal Data (Privacy) Ordinance, and any information provided by you in the application form or through email will be kept strictly confidential, and be used solely for the purposes of job applications and relevant recruitment processes.